COVID 19 – We are talking extra measures to ensure your safety during this time. COVID 19 – We are talking extra measures to ensure your safety during this time. Learn more.

CCAA Canadian Council for Aviation & Aerospace logo

Optimal Service Delivery & Customer Relations

Optimal Service Delivery & Customer Relations

Product Details

2 Hours

The Optimal Service Delivery & Customer Relations course focuses on equipping professionals in the aviation industry with the skills needed to provide excellent service and build strong customer relationships. Topics covered include customer-centricity, effective communication, customer needs assessment, problem-solving, service recovery, and cultural sensitivity. By completing this course, participants will enhance their ability to deliver exceptional service, handle customer concerns, and exceed customer expectations. This training aims to foster a customer-centric culture and contribute to the success of aviation organizations in providing an outstanding customer experience.